Cake Terms and Conditions
All sales made by CupKate’s With Love are subject to the following terms and conditions. This does not affect your statutory rights as a consumer.
The price quoted for your order will be stated on your order form along with all details of cakes to be supplied. Once this is completed and confirmed by you, any changes may incur an additional cost to you.
Placing an order
Once all details are confirmed with the customer and you are happy a deposit will be taken and the order will be placed. By placing an order you are agreeing to the terms and conditions stated.
Upon booking a Non-Refundable deposit is required and final payment to be made on day of collection or delivery.
For wedding cakes or large orders final payment will need to be paid in full 14 days prior to collection or delivery and is non refundable.
Please note - all deposits are non refundable and non transferable.
Non - Payment
In the event of a non payment the order may be cancelled or held until payment made. If a late payment is made the order cannot be guaranteed.
Cupkate’s With Love accepts no responsibility for any incomplete orders in these circumstances.
Alterations to orders
Although we try to accommodate where possible, once an order is confirmed if there are any changes that you would like there may be additional charges incurred to you. This will depend on the type of amendments and how close to the completion date it is. The customer is priority so we will always endeavour to help where possible.
Your order can be collected at a prearranged time on the date agreed and a signature will be required to ensure you are happy.
There is a small charge for local delivery, available upon request and all delivery dates are subject to availability.
A signature will be required upon receipt of delivery to confirm you are happy. If the customer is not in on agreed time and date of delivery then the items will be returned and an alternative arrangement will need to be made to either collect the cake or re-deliver; at an additional cost to you.
CupKate’s With Love holds no responsibility of loss if upon delivery there is nobody to accept the order. E.g. If a wedding cake is delivered to a venue and nobody is there to sign for the order and therefore the customer ends up with no cake on the day.
If you require for us to set up your cake display on delivery this can be arranged. Please ensure we have all the correct details and that there is suitable arrangements made at venue. For example that the location of the cake will be a flat surface and have a sturdy and safe table.
Please bare in mind that chocolate covered cakes may melt in warm locations and once the cake is set up and signed for we take no responsibility for any damage that make occur thereafter.
If you aren’t there personally to accept the delivery, a signature will be required from venue for instance and a photograph will be taken to confirm the cake was set up and left in good condition by us.
If you want to cancel you order you will automatically loose your deposit and depending on the time of cancellation if final balance has already been paid (mainly for large orders or wedding cakes) then that will also be non refundable if materials have already been ordered and paid for.
If you are unhappy with your cake please make sure you tell us as soon as possible so we can try to accommodate this.
Please let us know of any allergies so that we can accommodate this. Although we endeavour to ensure that your order does not contain such items they may be made on premises where these items may be. All efforts will be made to ensure they aren’t contaminated.